Online Store Policy
Effective Date: [9/1/2024]
At BYED, we aim to provide a smooth shopping experience. Please review our online store policies regarding shipping, returns, and more.
Shipping Policy:
- We process and ship orders within 1-2 business days.
- Shipping fees are calculated at checkout based on your location.
- Tracking information will be sent to you via email once your order is shipped.
Return and Refund Policy:
- We offer returns within 30 days of receiving your order. The product must be unopened, unused, and in its original packaging.
- To initiate a return, contact us at info@byednu.com with your order number.
- Refunds will be processed within 5-7 business days after we receive the returned product. Shipping fees are non-refundable.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us at info@byednu.com within 7 days of receiving your order with pictures of the damage.
- We will offer a replacement or refund based on the situation.
Order Cancellation:
- You may cancel your order within 24 hours of placing it by contacting us at info@byednu.com.
- If the order has already been processed, we cannot guarantee cancellation.
Contact Us: For any questions or concerns regarding your order or our policies, please contact us at info@byednu.com.
